Case Management

Our Case Management team coordinates services that assist individuals with disabilities who receive the I/DD waiver in achieving and maintaining their preferred lifestyle. With a focus on advocacy, services, resources, and funding, case managers help clients understand their rights and responsibilities, assist in locating and accessing services, and secure appropriate funding.

For more information, contact Amy Franklin, Director of Case Management, at


  • How do I get case management services?
    Case management services are accessed through the Community Developmental Disability Organization. The Sedgwick County CDDO can be contacted through their website or you can call them at (316) 660-7630.
  • Who is served by Case Management Services?
    We serve people over the age of 14 who receive I/DD waiver services in Sedgwick County.
  • What is a person centered support plan?
    A Person Centered Support Plan (known as a PCSP or person-centered planning) is a document developed by the entire team who supports a person with disabilities. The planning team can include the person himself, direct care staff, a case manager, counselors, family members, and other professionals. The plan typically outlines goals and needs, and includes actionable items that are designed to help a person to live as independently and fully as possible. Any person who receives I/DD services is required by the Kansas Department of Aging and Disability to have a PCSP.
  • Can I have case management even if I am on the waiting list for services?
    Yes. Case management is an entitlement service for anyone qualifying for the I/DD waiver. There is no waiting list for case management services.
  • How often will I see my case manager?
    It depends on your needs. Case managers will be in contact with you on a regular basis and be there to provide assistance whenever you need it. Case managers treat each client differently and provide services based on your needs.
  • How many other people does my case manager serve?
    CPRF prefers that our case managers serve fewer than 30 people.